Khelo Bangladesh Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

When you register and use Khelo Bangladesh, we collect certain specific information. The purpose is simple — to give you the best experience and keep your account secure. We never ask for information we don't need.

We do not collect any information beyond what is listed above. Your social media profiles, messages, and personal photos are not accessible to us — nor do we have any interest in them.

2 How Collected Information Is Used

Khelo Bangladesh uses your information only for specific, defined purposes. Your privacy is never compromised for anything beyond what you would reasonably expect. The primary reasons we use your data are:

• Account Management: Your information is used to verify registration and login, and to keep your account secure.
• Transaction Processing: Mobile banking details are used to verify payments during deposits and withdrawals.
• Customer Support: The support team may access account information to help resolve your issues.
• Security Monitoring: Login and transaction data are analyzed to detect unusual activity.
• Legal Obligations: Data may need to be retained and provided to regulatory authorities upon request.
• Promotional Communications: With your consent, SMS or email notifications about offers and bonuses may be sent to you.

3 Data Sharing — With Whom and Why

Khelo Bangladesh never sells your personal information to third parties for commercial purposes. However, there are specific circumstances where limited data sharing may be necessary. Those circumstances are outlined clearly below:

• Payment Providers: Limited payment information is shared with bKash, Nagad, and Rocket solely to verify transactions. This is necessary to ensure your funds are transferred securely.
• Technology Partners: Hosting and security service providers process certain technical data. They operate under strict confidentiality agreements with us.
• Law Enforcement: We may be required to disclose information under a court order or legal obligation. In such cases, we share only what is specifically requested.
• Fraud Prevention: Certain information may be shared with relevant authorities to help prevent cybercrime.

4 Cookie Policy

Khelo Bangladesh uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

5 How Long We Retain Your Data

Khelo Bangladesh does not store your data indefinitely. Each type of data has a defined retention period.

• Account Information: Retained for as long as your account is active, and for up to 5 years after closure for legal compliance.
• Transaction Records: Transaction records are retained for up to 7 years in accordance with financial regulations.
• Login Logs: Login history is retained for up to 1 year for security purposes.
• Support Conversations: Customer service records are retained for up to 2 years.
• Marketing Data: Deleted promptly upon withdrawal of consent.

Data is automatically deleted from our systems once its retention period expires. This process is verified through regular audits.

6 Security Measures

Khelo Bangladesh employs multiple layers of technical and administrative measures to protect your data. We know that building a secure platform takes more than good intentions — it takes action.

• 256-bit TLS/SSL Encryption: All communication between your device and our servers is fully encrypted, ensuring no one can intercept your data in transit.
• Two-Factor Authentication (2FA): OTP verification at login prevents unauthorized access to your account.
• Firewall & DDoS Protection: Advanced server-level firewalls protect against cyber attacks.
• Regular Security Audits: Third-party cybersecurity specialists conduct regular audits of our systems.
• Restricted Staff Access: Only authorized staff can access specific data, and all access is logged.
• Data Backup: Regular backups of important data are stored securely to prevent loss in the event of an unexpected incident.

7 Your Rights

Khelo Bangladesh believes every user is the owner of their own data. That's why we provide you with the following rights:

To exercise any of the rights listed above, email our support team. We typically respond within 72 hours and action requests within 30 days.

8 Child Protection Policy

Khelo Bangladesh strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

• Age verification is carried out at registration. Proof of identity may be requested in cases where there is any doubt.
• If an underage account is identified, it will be suspended immediately and all associated data will be deleted.
• If parents or guardians believe their child is using the platform, please notify us immediately.

9 Privacy Policy Updates

Khelo Bangladesh reserves the right to update this Privacy Policy when necessary. If changes are made, we will notify you via your registered email or through a notice on the platform.

• At least 14 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of each update will be noted at the top of this page.

10 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our team is always ready to help.